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General Questions

  • What is bike sharing?

  • What is columbike?

  • What about the actual bike?

  • How does columbike work?

  • How is bike sharing different from bike rental?

  • How much does a bike weigh?

Personal Account Management

  • What if I don’t agree with a credit card charge?

  • What if I want to cancel my membership?

  • How do I receive or stop text notifications?

  • What should I do if a bike gets damaged while I have it checked out?

  • What if I lose the key?

  • What if the bike is stolen? Will I be financially responsible for the loss of the bike?

  • How do I find my personal ride statistics?

  • How does columbike calculate my miles ridden, etc.?

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