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General Questions

  • What is bike sharing?

  • What is columbike?

  • What about the actual bike?

  • How does columbike work?

  • How much does a columbike membership cost?

  • How is bike sharing different from bike rental?

  • How much does a bike weigh?

Membership and Fees

  • Can I become a columbike member if I don’t have a credit card?

  • How does the membership card work?

  • How do I get a columbike membership card?

  • How often is my credit card charged for membership fees?

  • How does columbike determine the ending date for membership periods described as “daily,” “weekly,” “monthly,” and “annual”?

  • Can I buy a membership for someone as a gift?

Personal Account Management

  • How do I extend my membership to a later expiration date?

  • Will I still be able to access my personal web page after my membership period ends?

  • What should I do if I’ve lost my membership card?

  • What if I don’t agree with a credit card charge?

  • What if I want to cancel my membership?

  • How can my membership card get denied?

  • How do I receive or stop text notifications?

  • How do I change or update my credit card information?

  • What should I do if a bike gets damaged while I have it checked out?

  • What if I lose the key?

  • What if the bike is stolen? Will I be financially responsible for the loss of the bike?

  • When does my membership period begin?

  • How do I find my personal ride statistics?

  • How does columbike calculate my miles ridden, etc.?

  • Can I buy more than one membership with my credit card?

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